Refund policy

THE WHITMAN FAMILY

RETURN POLICY

PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY.

Can I return my order?

Yes, you can.

If you are not satisfied with the items you ordered, you may return them within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

  1. The order must include all original pieces and components, and the packaging must be returned in the same condition in which the product was received.

  2. The product must have been used normally. Damage caused by improper, careless, or negligent use is excluded from our return policy.

  3. Products for which hygiene is important must be thoroughly cleaned before the return process is initiated.

  4. If the product is defective, the defect must have been present upon receipt of the order.

  5. We reserve the right to charge the customer for any applicable shipping costs.

  6. Returns will be processed within 7 business days. If all return conditions are met, the refund will be officially approved within this timeframe.

We reserve the right to refuse returned items if we suspect that they have been used or damaged in a manner that is not attributable to us.

How can I return my order?

If your order meets the conditions listed above, please follow these steps to initiate the return process:

  • Send an email to support.thewhitmanfamily@gmail.com

  • Please make sure your email includes the following information:

    • Order number

    • Reason for the return request

    • Photo of the product if it is damaged or defective

    • Customer's first and last name

    • Customer's shipping address

Once we receive your request, we will contact you and provide you with the appropriate return address.

Please do not send your return package to the original sender or any address listed on the package. We will provide you with the correct return address once your return request has been reviewed.

As the customer, you are responsible for all return shipping costs.

IMPORTANT

ALL RETURNS MUST BE SHIPPED AT THE CUSTOMER'S EXPENSE TO OUR CENTRAL WAREHOUSE IN ASIA.